Shipping & Returns
At GioVal Organics, we strive to ensure your satisfaction with every purchase. Please review our policies below for shipping and returns:
Shipping Policy
- Orders are processed and shipped within 3 business days.
- Free Standard Shipping (U.S. only): Enjoy free standard shipping on orders over $89. For orders under $89, shipping costs will be calculated at checkout.
- Standard shipping typically takes 3-7 business days within USA, and may take up to 10 business days outside of USA, depending on your location.
- Expedited and other shipping options are available at an additional cost.
Return Policy
Because our products are crafted with natural ingredients and have a limited shelf life, we kindly ask that returns be made within 10 days of delivery to ensure you receive the freshest items. Please note that returns are accepted under the following conditions:
1. The item must be unused, unopened, and in its original packaging.
2. A valid proof of purchase is required.
To initiate a return, please contact us at [email address] with your order number and reason for the return. Once approved, you’ll receive detailed return instructions.
Gift Cards: Please note that all gift card purchases are final and non-refundable.
Return Shipping
Customers are responsible for return shipping costs. You may choose one of the following options:
- Flat Fee Label: We provide a return label for a flat fee of $ 9.99, which will be deducted from your refund.
- Self-Shipping: You may arrange and pay for your own shipping using your preferred carrier.
Refunds
- Refunds will be issued to your original payment method after the returned item has been received and inspected.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
If you have any questions or need assistance, please contact us at info@giovalorganics.com
